This platform is a marketplace where users can buy and sell new and pre-owned clothing items. We provide a space for fashion enthusiasts to find unique pieces and for sellers to make some extra cash.
How do I create an account?
Click on the "Sign Up" button on the homepage and follow the instructions to create an account.
How do I list an item for sale?
After logging into your account, click on the "Sell" button, fill out the item details, upload clear photos, and set your price. Once submitted and approved, your item will be live on the platform.
How quickly are sellers expected to ship goods?
As a seller on our Modest Resell platform, please ensure that you ship goods within 1-3 business days of receiving the order. This helps maintain a positive buyer experience and ensures timely delivery of items.
Buying Items
How do I purchase an item?
Browse or search for items you like, and click on the "Buy Now" button. Follow the checkout process to complete your purchase.
Are all sales final?
Yes, all sales are final. However, if the item you receive is not as described in the listing, you can reach out to our support team for assistance.
Who pays for shipping?
The buyer pays for shipping. There is a flat rate fee of $9 per shipment.
Selling Items
How do I get paid for my sales?
Once your item is sold and the buyer confirms receipt, the payment will be processed and transferred to your account. If the buyer does not confirm receipt, you will be paid 2 days after the item is marked as delivered.
Can I edit or delete my listing?
Yes, you can edit or delete your listing anytime before it is sold. Go to your account, find the item, and select the edit or delete option.
What are the fees for selling on this platform?
We charge a 15% fee per transaction. This fee is deducted from the final sale price before you receive your payment.
Issue Resolution
What if I receive an item that isn't as described?
If the item you receive does not match the description provided by the seller, please contact our support team within 48 hours of receiving the item. Provide detailed information and photos to help us resolve the issue.
How do I contact customer support?
You can contact our customer support team by clicking on the "Contact Us" link at the bottom of the page or through the help section on the site.
Account Management
How do I reset my password?
Click on the "Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your email to reset your password.
Can I delete my account?
Yes, if you wish to delete your account, please contact our support team. Note that this action is permanent and cannot be undone.
How do I update my account information?
Log in to your account, go to the account settings, and update your information as needed.
Safety and Security
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Your data is secure and will not be shared with third parties.
How can I ensure a safe transaction?
Always use our platform's payment system for transactions. Do not share personal information or complete transactions outside of the platform to avoid scams.
How do I update my account information?
Log in to your account, go to the account settings, and update your information as needed.
protected payment
recycle value
modest resell
protected payment
recycle value
modest resell
protected payment
recycle value
modest resell
protected payment
recycle value
modest resell
Don't know how to take measurements correctly?
Neck
Wrap a measuring tape around the base of your neck, where a shirt collar would sit.
Sleeve
Measure from the shoulder seam to the wrist, with the arm slightly bent.
Height
Wrap a measuring tape around the base of your neck, where a shirt collar would sit.
Foot length
Place your foot on a flat surface and measure from the heel to the tip of your longest toe.
Chest
Wrap the tape measure around the fullest part of your chest, keeping it level under the arms.
Bust
Measure around the fullest part of your bust, ensuring the tape is parallel to the floor.
Waist
Read our instructions for accurate measurements
Hip
Measure around the widest part of your hips, typically at the level of the buttocks.
Bottom width
For pants, measure across the hem of the leg opening when laid flat.
New with Tags (NWT):
The item is brand new, has never been worn or used, and still has the original retail tags or packaging attached.
No signs of wear or damage. It’s essentially in the same condition as it was when purchased from the retailer.
New without Tags (NWOT):
The item is brand new and has never been worn or used, but the original retail tags or packaging have been removed.
There are no signs of wear, stains, or damage. The condition is the same as new, minus the tags.
Like New / Excellent:
The item has been worn or used a handful of times but shows no visible signs of wear.
It may have been laundered or tried on but retains its original shape and condition. No stains, holes, or damage.
Good:
The item has been gently used and may show light signs of wear, such as minor pilling, fading, or scuffs.
There are no major flaws, and the item is still fully functional and wearable, but it isn’t in pristine condition.
Fair:
The item shows more noticeable signs of wear, including fading, small stains, or minor tears that could be easily repaired.
It may need some attention, like mending or cleaning, but is still functional. This is the condition typically used for items that have been well-loved but are still usable.
